At LogisticExpress Pro, we strive to provide reliable, secure, and timely delivery services. This Return & Refund Policy explains the conditions under which you may request a refund or initiate a return in the rare event of shipment issues.

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1. Scope of Policy

This policy applies to all shipments and services booked through LogisticExpress Pro. It covers:

• Damaged or lost shipments

• Missed or delayed deliveries due to our error

• Incorrect or incomplete services provided by LogisticExpress Pro

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2. Eligibility for Refunds

Refunds or service credits may be issued if:

• The shipment is lost while in our custody or during transit

• The shipment is damaged due to improper handling by our logistics partners

• Delivery is not completed within the guaranteed timeframe due to our fault

• Incorrect services were provided (e.g., wrong shipping method or route)

Note: Refunds are not issued for delays caused by customs clearance, natural disasters, acts of God, or incorrect shipment information provided by the customer.

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3. Refund Request Process

To request a refund:

1. Contact our Customer Support Team at support@logisticexpresspro.com within 7 days of delivery or expected delivery date.

2. Provide your tracking number, shipment details, and description of the issue.

3. Submit supporting documentation or evidence if applicable (e.g., photos of damaged items).

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4. Processing Time

• Refund requests are reviewed within 5–7 business days.

• Approved refunds will be processed within 10–15 business days, depending on your original payment method.

• Service credits may be offered as an alternative to monetary refunds for certain shipments.

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5. Replacement or Re-Delivery

In some cases, we may offer replacement shipment or re-delivery instead of a refund, particularly for high-value items or urgent shipments. This will be coordinated with the customer upon review of the issue.

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6. Limitations & Exclusions

Refunds will not apply for:

• Delays caused by customs, government agencies, or regulations

• Incorrect shipment information provided by the sender

• Perishable goods that spoil during shipping due to external factors

• Shipments damaged by the sender’s packaging errors

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7. Customer Responsibility

To ensure eligibility for refunds:

• Provide accurate shipment information

• Properly package items according to our packaging guidelines

• Report issues promptly