We’ve compiled answers to some of the most common questions about our services, tracking, and delivery process at LogisticExpress Pro.
LogisticExpress Pro is a global logistics and shipment tracking company that offers international air, sea, and land freight services across 160+ countries — except Africa. We provide end-to-end shipping, from pickup and customs clearance to delivery, with full real-time tracking.
We operate globally with the exception of Africa. Our major delivery routes include Europe, Asia, North America, South America, and the Middle East.
You can easily track your shipment by entering your tracking number on our website’s “Track Shipment” page. You’ll see live updates on your shipment’s status, location, and estimated delivery time.
Delivery times vary depending on the destination, shipping method (air, sea, or land), and customs processing.
Air Freight: 1–7 business days
Sea Freight: 10–30 business days
Express Courier: 24–72 hours
We provide:
Air Freight for urgent and long-distance shipments
Sea Freight for bulk or heavy goods
Land Freight for cross-border and regional deliveries
Express Courier for fast small-parcel delivery
We handle general goods, commercial cargo, and non-hazardous materials. Certain restricted items (such as weapons, illegal substances, and perishable goods) are not accepted.
Every shipment is handled under strict safety procedures and monitored through real-time tracking. We work only with certified carriers to ensure full protection during transit.
You can get an instant quote directly from our website by filling out the “Get a Quote” form. Enter your shipment details, and our system will calculate the estimated cost based on size, weight, and destination.
You can reach our 24/7 support team via live chat, email, or the contact form on our website. Our team responds quickly to assist with tracking, booking, and documentation inquiries.
Address changes are possible only before the shipment reaches customs clearance or the final delivery stage. Please contact our Customer Support team immediately if you need to modify your delivery details.
Every shipment is assigned a unique tracking ID when booked. Once entered on our website, the system provides: Live shipment location Transit history Customs clearance status Estimated delivery time Delivery confirmation with proof of receipt You’ll also receive automated email and SMS notifications during key shipment milestones.
In rare cases of delay or loss, our tracking team investigates the issue immediately. Refunds or claims are handled according to our Refund & Return Policy after verification.
Yes. Shipment insurance is available for both individuals and businesses. It covers loss or damage based on the declared value of the goods. Insurance options can be added during the booking process.
LogisticExpress Pro is a global logistics and freight forwarding company, providing reliable air, sea, and road shipping solutions with real-time tracking. We connect businesses and individuals worldwide (except Africa) with fast, secure, and efficient delivery services.
